Moving FAQs

Frequently Asked Questions When You Plan a Move

It is sometimes said that moving is life’s third greatest source of stress, behind only divorce or the death of a loved one. That’s a pretty weighty undertaking. When you plan a move with True Friends Moving Company, you will find that this doesn’t have to be the case.

At True Friends Moving Company, years of moving experience and our professional, diligent approach reduces the stress of moving. Naturally, customers have many questions about the move process. If the questions below do not address a concern that you have, please contact link directly – we’re happy to answers any and all questions about a move.

We find that the most common moving questions are related to:

  • Moving expenses
  • Preparing to Move
  • Moving day

MOVING EXPENSES

Q: Why should I hire a professional mover?
A: Hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Moving can be both emotionally and physically draining, and handling delicate or bulky items with care requires specific moving skills. We highly recommend turning to professionals for this, as you would for many of your households needs such as plumbing and electricity.

With years of experience from residential to commercial moving, our teams of highly trained movers can tackle moves of any size or complexity. We treat every move with the personal care that you would expect from friends and family. However, unlike friends and family, we guarantee satisfaction. Click here to request a free moving estimate or contact one of our sales professionals at 855-MOVE-615. .

Q: Do I need an estimate?
A: Usually, a sales representative will be able to give you a good idea of a price range over the phone after getting some information about the items being moved, the size of the current location, etc. Please mention any other offers or quotes from other Moving Companies as we offer a price beat guarantee and probably offer more included services

Q: How much will my move cost?
A: We base an estimate for a our Moving Services on an hourly rate, which includes the drive time for each leg of the move: from the moving company to your original home, then to your destination, and back again to the moving company.

Q: How is the cost determined for my move?
A: True Friends charges a one-time service fee and then an hourly rate. We have ZERO hidden fees.

Q: How can I keep costs down during my move?
A: Keep in mind that moving is not an exact science and that each move is different. But, a good way to keep costs down is to be as prepared as possible for when the movers arrive to cut down on using any unnecessary time. Moving boxes is one of the most time consuming areas of a move, yet are some of the lightest things to move. So, try to use the same size boxes and be sure they are taped up and labeled correctly for the movers. Stack them up, so the movers can just place them on the dolly and go. Also, while the movers will be happy to do so, disassembly of furniture takes up time as well. You can try to disassemble any beds, desks, etc to cut down on
time. In short anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.

Q: Are there any unexpected costs I should be aware of?
A: NO! True Friends Moving has absolutely ZERO hidden fees! While we do have some fees for keeping trucks overnight, moving pianos, and off hours fees. You will be made aware of any of these fees prior to your move.

Q: Is moving labor the only moving expense I should expect?
A: Moving labor represents the majority of the moving expense. However, you should also budget for packing supplies, such as moving boxes and tape, and for additional valuation (moving insurance) as needed. True Friends takes special precautions with delicate or oversized items, such as flat screen televisions and chandeliers.

Q: How accurate will the moving estimate be?
A: With years of experience, our sales team prides themselves on providing the most accurate moving estimates in the industry. Our proprietary sales system ensures that we work closely with every customer to fully understand his/her moving needs and to provide a moving estimate that reflects those needs. Be sure to offer as much information as possible at the time of the estimate – this includes reviewing the inventory
for accuracy. Neglecting to mention additional items, or difficult areas of access, at the time of the moving estimate almost always results in unexpected costs for the customer.

Q: Should I tip my movers?
A: As with other service industries, you may wish to thank your movers for a job well done by offering a gratuity. While the movers do not expect a set amount, we suggest a tip based on your satisfaction with your crew and the overall move; with a broad guideline of $4-6 per man, per hour. If you feel that your movers went above and beyond in their efforts, you may want to increase the amount accordingly.

Q: Is valuation (moving insurance) necessary?
A: Although True Friends will take every necessary precaution on your move, unexpected damage can occur and it is important to make sure that your possessions are protected. We are able to offer valuation (moving insurance) to our customers at a very fair price due to the very low number of claims we file.

Q: What if I have items that I want to get rid of or don’t have room for at my new location?

A: True Friends accepts unwanted or unneeded but usable household items and we work with a few local charities and organizations that could benefit from those items. Visit our Donation Page for more info and ways to help but to save time we recommend that you tell us about them upfront so we can arrange for that. Letting us know about this upfront will cut your costs because we remove these items free of charge

PREPARING TO MOVE

Q: How far in advance should I schedule my move?
A: We recommend scheduling your move as far in advance as you can. The farther out you can plan your move, the greater the availability you will have in choosing a date and time that is convenient for you. A general rule of thumb is to contact us no later than two weeks in advance of your desired move date. We realize advance planning is not always possible, and do our best to accommodate last minute customers as well.

Q: What day/date is best for a move?
A: Because complex events, such as a home closure or completion of construction, can be delayed due to unforeseen circumstances, we don’t
recommend scheduling your move for the same day. Save yourself the stress of rescheduling and plan your move date for several days after your closing date.

Demand for moving services is generally at its lowest during the middle of the month and, in particular, the middle of the week. If your schedule allows for a move on one of these days, Movers often offer their most competitive rates during those times.

Q: I want to do some packing and moving before the movers arrive. What areas would be most helpful?
A: Focus on packing, instead of moving. Smaller items and moving boxes can be moved very quickly by professional movers. Don’t spend time trying to move these items yourself. Rather, focus on packing boxes, so when the movers arrive, you are 100% ready. For more information on packing and packing supplies check out our Packing page and tips.

Q: What can I do to ensure that my belongings end up in the correct room during the move?
A: Choose a simple labeling system (i.e. MBR for Master Bedroom) and make sure that all of your boxes are clearly marked. Boxes should be labeled on the top and 3 sides. Your movers will work closely with you at the destination to make sure everything ends up where you want it.

Q: Do I need to empty out my filing cabinets?
A: When the cabinets are made of metal or plastic, 2-drawer filing cabinets can be left full. The top two drawers of a 4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All drawers need to be emptied in wooden cabinets.

Q: Can I leave clothing in my dresser drawers?
A: It is generally fine to leave your clothing in your dresser drawers during the move. Be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. If the dresser is particularly large (a triple dresser or part of a large armoire), it is best to at least partially empty it.

Q: What do I need to do to prepare my appliances for the move?
A: You should make certain that your dishwasher, microwave, refrigerator, washing machine, and dryer are empty. Additionally, movers are not trained electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, lighting/chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas, which power many dryers
and ovens.

Q: Will you move my plants?
A: Such items can be moved if properly packed/prepared, but we cannot guarantee the safe transport of live plants, which can be traumatized by motion or temperature extremes inside the moving truck.

Q: Are there any items that you cannot move?
A: True Friends, as well as all Licensed Movers, will not move hazardous or combustible items such as propane tanks, firearms, paint, and aerosols, as the temperature in the truck could cause these items to explode or ignite.

MOVING DAY

Q: How will the movers know what items to take and what to leave behind?
A: When the movers first arrive, they will do a walkthrough of your current home, confirming which items are going and which are not.

Q: Can my possessions be stored temporarily?
A: Should you need True Friends Movers to store your items in our truck overnight or for a few nights, be sure to call in advance to reserve a truck. There is a flat fee per night to do so, so be sure to ask a sales representative about it when you call.

Q: What if I haven’t finished packing by my scheduled moving day?
A: If your moving day is rapidly approaching and it becomes clear that you will not be fully packed, it is critical that you inform your move

coordinator as soon as possible. He/she can work with you to make the best possible “plan b” for packing. This may mean having the movers finish your packing or, if you have the flexibility and we have the availability, pushing back your moving day in order to allow more time to pack. If you have a only a small quantity of items left to pack, your movers can often complete this on moving day; however, it is important to understand that
this will add time to the job and, therefore, add to the total cost of the move.

Q: Can the movers arrange the furniture to my liking in my new home?
A: Absolutely. When we deliver your items to your new home the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms, and we are happy to arrange and rearrange the furniture exactly as you would like it.

Q: I have a few prized possessions that I need treated with extra care. How can I guarantee this?
A: For your own peace of mind, you may want to consider moving jewelry and other small valuables yourself in your personal vehicle. As for larger items – such as art, antiques, musical instruments, special collections, or other items of great personal meaning and value – point these items out to your movers at the start of moving day so that they can take the necessary steps to ensure for their proper care.

Q: Can I keep moving expenses down by having a family member or friend help on moving day?
A: On moving day, you should let the professional movers handle the job entirely – they are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run. Your friends and family can be most helpful in preparing for the move though – packing moving boxes or caring for your pets
or children.

Q: Can the movers transport my pets?
A: Unfortunately, there is no safe place in the moving truck for pets to ride. They cannot be transported in the cab of the moving truck for liability reasons and the back of the moving truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects.

Q: Can I ride in the cab of the moving truck with the movers?
A: Unfortunately, professional moving companies cannot transport customers in the moving truck for liability reasons. You may wish to arrange a ride with a friend or a cab service on move day.

Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
A: Moving is a physically taxing job and the Movers need time to eat during the day. On a local move, any time that the movers spend eating lunch will be deducted from your hourly bill. As for providing lunch, it is not required, as the movers often bring lunch or will find somewhere to eat along the way. However, water and/or sports drinks for the movers are always a welcome and appreciated refreshment!

Q: Can the movers dispose of trash on moving day?
A: No. We are not equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we are able to transport it at the hourly rate plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.

Q: Can my movers clean my home on moving day?
A: While professional moving companies may vary, at True Friends we clean up any clutter we make during the moving process, but we do not do general house cleaning. We recommend asking your friends, family, and neighbors for a referral for this type of service.

Q: Is it possible to move during inclement weather?
A: Yes. Our professional movers and moving trucks are prepared to move during rain, sleet, or snow although on occasions it may be unsafe. They come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend that you shovel, rake, or otherwise clear the access ways in preparation for their arrival.